Anonymous posted a comment to my post below which read something like “why did you drop XM? XM is the bomb”.
I did enjoy my XM radio. I got it last Christmas and listened to it every day. I particularly loved listening to the baseball games and talk shows along with the comedy channels.
My decision to drop XM had nothing to do with a disatisfaction, but rather the way they treated me.
Last January XM sent me an invitation to buy a second XM receiver at a discount. I bought it and planned to give it to my wife for Valentines Day. She never put it in her car though and it stayed wrapped up until after we moved in June.
Then sometime around July I looked closely at my Visa bill which included a monthly charge from XM of $22. I called and a customer service person rather rudely told me I had been charged $22 for the past 8 months. She told me I should have read the “fine print” in the invitation and that when they sent me the receiver, they automatically started charging me an extra $9 a month for the subscription service to the second radio.
I explained we had not activated the radio and could they give me a credit on the nearly $100 for the service we had not used. She laughed and said “no way”.
Another call to a different customer service person got the same reply. I asked this one: “is the $90 you got from me more important to you than having me as a future customer?”
The answer was yes.
So, on the principle of the thing, I dropped XM. Baseball season is over and Nashville has lots of good radio stations to choose from. I ended up listening to Gerry House on the Big 98 more than anything anyway. And it seems that I heard nearly as many commercials on XM as I do on regular through-the-air stations. So I dropped them.
And I’ve got an extra $22 every month to buy cds.